Privacy Policy

1. About this policy

This policy explains how Cleaning Leads Point (“we”, “us” and “our”) handles personal information. We follow the New Zealand Privacy Act 2020. It applies to our website, to the cleaning companies we work with and to people who make a commercial cleaning enquiry through us.

2. What we collect

The information we collect depends on how you deal with us.

• Cleaning companies: your name, business name, email, phone number, service areas and the types of jobs you want
• People who make an enquiry: name, business name, phone number, email, site address and type, site size and cleaning needs
• Website visitors: technical details such as your browser, device and the pages you visit
• Anyone who contacts us: the details and message you send us

3. How we collect it

We collect information directly from you, for example when you complete a form on our website or speak to us by phone or email. We also collect enquiry details from people who respond to our marketing, including our website, search, social media, paid advertising, email and phone outreach. Our website may also collect technical information automatically through cookies and similar tools.

4. How we use it

We use personal information to:

• Reply to your messages and set up your account or package
• Contact enquirers by phone to confirm their details and needs
• Deliver each lead to one cleaning company
• Send invoices and service messages
• Improve our website and service
• Meet our legal obligations

We only send marketing emails or texts when we have the right to do so, and each message tells you how to unsubscribe.

5. Telling enquirers where their details go

When we collect an enquiry, we tell the person that their details will be passed to one cleaning company so that company can contact them about the job.

6. Who we share it with

We share personal information only where it is needed:

• With the one cleaning company that receives a lead
• With service providers who help us run our business, such as website hosting, email and payment tools, who must keep the information secure
• Where the law requires it, or to protect our rights
• If our business is sold or transferred, to the new owner

We do not sell personal information to advertisers or data brokers.

7. Cleaning companies and the leads they receive

Cleaning companies that receive a lead must use it only to respond to that enquiry, keep it secure and follow the Privacy Act 2020. They must not pass it on to anyone else.

8. Storing information overseas

Some of our service providers may store information on servers outside New Zealand. Before we share information with them, we take reasonable steps to make sure it is protected in a way that is comparable to the protections in the Privacy Act 2020.

9. Security and how long we keep information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. We keep information only for as long as we need it for the purposes above or the law requires, and then we delete it or make it anonymous.

10. Cookies

Our website may use cookies to make it work and to understand how it is used. You can block or delete cookies in your browser settings. Some parts of the website may not work as well if you do.

11. Your rights

You can ask us:

• What personal information we hold about you
• To correct information that is wrong

We will respond within 20 working days. To make a request, contact us using the details below. We may need to confirm your identity first.

12. Privacy breaches

If a privacy breach is likely to cause serious harm, we will tell the people affected and the Office of the Privacy Commissioner as the Privacy Act 2020 requires.

13. Complaints

If you have a concern about how we handle your information, contact us first and we will try to put it right. You can also make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

14. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new date.

15. Contact us

For privacy questions or requests, email hello@yourdomain.co.nz or use our contact page.